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Personal Shopping

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100% GUARANTEE

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100% GUARANTEE

If you're not happy with the jewelry you've selected or received as a gift, you may return it with no questions asked. Merchandise in original condition may be returned or exchanged within 30 days of purchase with original receipt unless otherwise marked. Any merchandise special ordered, custom made or altered at the customer's request is not returnable. We will also replace or repair any purchase found to be defective at no cost to you. This guarantee does not include normal wear and tear.

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Lifetime Diamond Upgrade

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Lifetime Diamond Upgrade

As your love grows over time, your diamond can too! When you're ready to upgrade, we'll allow you the full original purchase price of your diamond toward the purchase of another diamond of greater value.

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APPRAISAL SERVICE

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APPRAISAL SERVICE

It is important to insure your jewelry against loss, but its value can fluctuate over time as the value of diamonds, gems and precious metals change. Waterfall Jewelers will provide a free appraisal evaluation with every qualifying purchase as well as a free update of that appraisal every five years so you can keep your policy up to date. Our GIA and AGS certified insurance appraisers can also evaluate other jewelry not purchased at Waterfall Jewelers for a varying fee.

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40 YEARS IN BUSINESS

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40 YEARS IN BUSINESS

The owners and staff of Waterfall Jewelers are especially proud to have been in business since 1979 and to be considered one of Oakland County™ most respected jewelry stores. For over three generations, we have made every effort to bring you the most outstanding selection of diamonds and fine jewelry at competitive prices and the very best in service now in two locations, Waterford and White Lake.

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Our Services

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Our Services

Services offered at Waterfall Jewelers include on-site jewelry repair and diamond setting by master jewelers, watch repair, engraving, pearl restringing, personal shopping services, custom design and insurance and estate appraisals by AGS Certified Gemologist Appraisers.

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Jewelry Appraisal

 

 

Waterfall Jewelers is Here for Your Jewelry Appraisal Needs

At Waterfall Jewelers we are dedicated to continued education by our team members, which ensures that we provide you with the most accurate appraisal of your fine jewelry or timepiece.  Both of our locations in Waterford and White Lake, Michigan, have GIA Graduate Gemologists, and American Gem Society (AGS) appraisers ready to serve you.  These highly trained and experienced members of our staff, specialize in new appraisals and also replacement assistance with insurance claims.  

 

GIA Graduate Gemologists & AGS Certified Gemologist Appraiser Graduates

Our family owned and operated business includes four Graduate Gemologists of the Gemological Institute of America (GIA).  Our team also includes two Certified Gemologist Appraiser graduates, of the American Gem Society (AGS).  This notable title, is the most highly regarded among our peers in the jewelry industry because it certifies that the individual has advanced training to adequately identify diamonds and gemstones to then further determine their value.

 

The American Gem Society awards titles to designated members as skilled professionals, upon completion of stringent gemological studies and examinations.  For you, this means the AGS provides professional, knowledgeable, and trustworthy specialists, who are continually improving their knowledge of the jewelry and gem industry.

 

Accredited Gem Laboratory

We are also an Accredited Gem Laboratory, which is a special designation awarded only to qualifying American Gem Society member firms, that have proven their dedication to professional gemologist identification, in accordance with the Membership Standards of the AGS.  This means the store must purchase and maintain gemological equipment and reference materials, and also provide a dedicated space for the proper use and display of that equipment.  In addition, the store must employ a Certified Gemologist Appraiser or Certified Gemologist to directly supervise the gem laboratory.

 

Insurance Appraisals
We provide insurance appraisals which are also referred to as retail replacement appraisals.  This type of report is necessary for insuring your items against loss or damage. The accuracy and detail included in this report make it possible to identify or have exact duplicates recreated of these precious items should they ever be lost or stolen.

 

 

Our team of experts looks forward to working with you. 

Please contact one of us to make an appointment, or with any questions you have regarding one.

 

To schedule an appointment at our Waterford location please contact Mark Ettinger, CGA (248) 623-9422

or email Mark@waterfalljewelers.com

 

To schedule an appointment at our White Lake location please contact Holly Schafer, CGA  (248) 698-1200

or email Holly@waterfalljewelers.com

 

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