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Personal Shopping

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100% GUARANTEE

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100% GUARANTEE

If you're not happy with the jewelry you've selected or received as a gift, you may return it with no questions asked. Merchandise in original condition may be returned or exchanged within 30 days of purchase with original receipt unless otherwise marked. Any merchandise special ordered, custom made or altered at the customer's request is not returnable. We will also replace or repair any purchase found to be defective at no cost to you. This guarantee does not include normal wear and tear.

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Lifetime Diamond Upgrade

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Lifetime Diamond Upgrade

As your love grows over time, your diamond can too! When you're ready to upgrade, we'll allow you the full original purchase price of your diamond toward the purchase of another diamond of greater value.

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APPRAISAL SERVICE

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APPRAISAL SERVICE

It is important to insure your jewelry against loss, but its value can fluctuate over time as the value of diamonds, gems and precious metals change. Waterfall Jewelers will provide a free appraisal evaluation with every qualifying purchase as well as a free update of that appraisal every five years so you can keep your policy up to date. Our GIA and AGS certified insurance appraisers can also evaluate other jewelry not purchased at Waterfall Jewelers for a varying fee.

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40 YEARS IN BUSINESS

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40 YEARS IN BUSINESS

The owners and staff of Waterfall Jewelers are especially proud to have been in business since 1979 and to be considered one of Oakland County™ most respected jewelry stores. For over three generations, we have made every effort to bring you the most outstanding selection of diamonds and fine jewelry at competitive prices and the very best in service now in two locations, Waterford and White Lake.

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Our Services

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Our Services

Services offered at Waterfall Jewelers include on-site jewelry repair and diamond setting by master jewelers, watch repair, engraving, pearl restringing, personal shopping services, custom design and insurance and estate appraisals by AGS Certified Gemologist Appraisers.

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Return Policy

Returns & Replacements

Waterfall Jewelers - 30 Day Return Policy

Waterfall Jewelers has a 30 Day Return Policy on ALL unaltered items purchased from us. This policy gives our customers plenty of time to verify they have made the right decision to purchase through Waterfall Jewelers.

If you are not satisfied with any purchase, you can return it 30 days from the day it was shipped from our offices. However certain items may not be retuned for a refund.

  •  Personalized Items (Engraved items, Monogrammed items, and initial rings)
  •  Special orders (any item that must be ordered in a special size that we don't stock or in a unique metal that in not in our current inventory.
  •  Watches that has been shortened or worn.
  •  Any item that has been worn or shows signs of wear.
  •  Any item that has been sized
  •  All items, including diamonds, must be returned in their original packaging and all support materials must be included.

How to Authorize a Return

1. Obtain an authorization code. Call our showroom toll free at 877.884.4000 and talk to one of our sales associates to provide you with this authorization code. Write this code on the outside of the box you are shipping to us.  IMPORTANT - Items will not be accepted without an authorization code.

2. Package your return carefully. You are responsible for the safe packing and shipping of your item. You are also responsible for the fees associated with the shipping and insurance of shipping the item back to us. If you are returning a diamond and it has a Lab Report and that Lab Report is not included you could be liable for the $275.00 replacement cost of the report.

For Security Reasons address the package to:
CT & T Repairs 
5649 Dixie Highway
Waterford, MI 48329

3. Insure your return. If the item you are returning is less than $500.00 US Dollars you can ship it via any carrier. Be sure to ship your item fully insured and request a return receipt for the confirmation that your shipment has reached its destination**. If you item is more than $500.00 US Dollars it must be shipped via US Postal Service Registered Mail and insured for the total value of the contents, and a request a return receipt for confirmation that your shipment has arrived at its destination**.

If you have any question about returning you item please Email us or call toll free at 877.884.4000

** Waterfall Jewelers is not responsible for lost or damaged returned goods.

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